Contact us
Email us with your question. If it’s about the app, tell us your phone model and what you were doing when the problem happened.
support@theluckyaroma.com
Account and sign-in
I didn’t get the verification email.
Check your spam or promotions folder, then request a new link from the sign-in screen. Links expire after a while, so use the newest one.
I forgot my password.
Tap “Forgot password?” on the sign-in screen and we’ll email you a reset link.
How do I delete my account?
In the app go to Library, then Settings, then Delete account. You can also ask us by email.
Your library
Will my collection sync to a new phone?
Yes. Sign in with the same account and your owned, wishlist, tried and custom lists come with you.
A fragrance is missing from the catalog.
Email us its name and house and we’ll look at adding it.
Community
How do I report a post or block someone?
Use the menu on any review or comment to report it or block its author. We review reports and remove content that breaks our terms.
Orders
Orders from the Shop tab are placed with our boutique. For shipping, returns and order questions, see theluckyaroma.com or email us with your order number.